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H&E understands that expanding your business to include China is a big step, and you have questions. We have answered many of the questions that our new clients regularly ask below. If you have a question that is not answered below, please feel free to contact H&E Global Sourcing here.

  1. Why manufacture in China?
  2. I am concerned about difficulty dealing with a different culture, language, time zone, government, overseas shipping and customs. How will that be handled?
  3. Aren't you nothing more than a middleman, simply adding cost to what I may be able to do for myself?
  4. I am already working with China. Why would H&E Global be any different?
  5. As a smaller manufacturer, competitive pressure is making things more difficult. However, our product is very complex and requires. How can you assure me that we will not lose control of our production process?
  6. How do I get started?
  7. What kind of fees are associated with your services?
  8. What types of products can I source and develop?
  9. How will I find and contact the best manufacturer for my products or components?
  10. If I have been doing my own importing will I still be in control of decisions?
  11. Will I be required to order full containers right away?
  12. Will I be working with manufacturers who produce a quality product?
  13. How will my business successfully communicate with its Chinese manufacturing partner(s)?
  14. What do I need to provide in order to obtain a quote and a sample on my product?
  15. How quickly can I make modifications to my products?
  16. Can I visit the plant in China where my product is made?

Why manufacture in China?

While about the 10 to 45% cost-savings that sourcing in China will give your business a competitive edge, there are other benefits to developing relationships with partners in China. The work force in China is highly trained, knowledgeable, and motivated. Finally, established infrastructure, as well as a stable economy provides a fertile environment for developing cost-competitive strategies.

I am concerned about difficulty dealing with a different culture, language, time zone, government, overseas shipping and customs. How will that be handled?

Working with H&E Global, there is no need to worry about these issues; we handle them all on your behalf. Because H&E is a US company, you can expect the same way of doing business. We provide our clients with detailed reports and periodic updates in plain English, handle all shipping and custom logistics, and act as your representatives and interpreters while traveling in China. At H&E, we act as your company's importing and procurement department for international business.

Aren't you nothing more than a middle-man, simply adding cost to what I may be able to do for myself?

H&E Global is not a middle man for three main reasons:

First, all information on the suppliers and manufacturers that H&E helps you to find is open and transparent to you. We do not prevent you from knowing who they are or contacting them directly, and provide all records of transaction. At H&E, we want our clients to have direct relationships with the factories, and serve to assist in developing such relationships.

Second, H&E represents only our clients, and work only for commission. We work on your behalf to negotiate with manufacturers for better pricing, and do not mark up margins for ourselves.

Third, H&E serves as a complementary part of your international business function. Simply tell us specifically what your organization wants to achieve in product development or sourcing from China, and we create and implement a plan to reach those goals. We consider ourselves an integral part of the process, not an outside service.

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I am already working with China, and do not want to go through that process again. Why would H&E Global be any different?

H&E will provide a level of service and price savings that you have not experienced before. We will provide alternatives without disrupting any current relationships that you may have with China. We are confident that once you see the difference that H&E Global can provide, we will begin a long, valued relationship.

As a smaller manufacturer, competitive pressure is making things more difficult. However, our product is very complex and requires. How can you assure me that we will not lose control of our production process?

H&E Global's approach to service is designed to specifically help American manufacturers of all sizes to build up valuable strategic partnerships with Chinese manufacturers as a long term solution to increasing competitiveness. As long as you have a well designed and workable plan, our dedicated team will assist you in every aspect of orientation with China, ensuring that product development and logistics will be very stable and consistent. Products are delivered to your dock door on schedule from beginning to end. Stability is ensured for several reasons.

First, the manufacturers chosen in China will be among the best in the industry in which you operate, and have proven track records of working with foreign customers.

Second, the strategic partnership agreement that we help to establish will protect your bottom line interests.

Third, our team in China will supervise the daily operations of production and Quality Control.

Fourth, all logistics and communications are systematically handled by H&E, who will report all information back to you in a timely basis.

How do I get started?

Getting started is easy. Once you know which service (product sourcing, or manufacturing partner,) suits the particular needs of your company, simply contact us by phone or email and we will discuss how H&E Global will assist your business in becoming more cost-competitive.

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What kind of fees are associated with your services?

Your initial consultation is free. We will meet at your convenience to discuss the goals of your business, and how H & E may help you reach those goals. If, after the initial consultation, you decide that you would like H & E Global to help your business become more cost-competitive in its market, we will agree upon a fee and commission arrangement that is reasonable to both parties.

What types of products can I source and develop?

The product types that H&E Global can help you source are virtually limitless. With over a decade of experience in working with Chinese manufacturers, our national network in China has established contacts with numerous industries including injection moldings, metal working, textiles, fabrics, machined parts, components for furniture, clothing, tools, home d├ęcor, dinner ware, novelty items and much, much, more...

How will I find and contact the best manufacturer for my products or components?

Developing strong relationships with Chinese manufacturers takes years of communication and trust. Over a decade of experience and knowledge of the Chinese business culture has enabled H&E Global to establish strong relationships with some of the country's most respected manufacturers. By offering this vast network of resources to your business, H&E global can help find what you need fast.

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If I have been doing my own importing will I still be in control of decisions?

You will have as much involvement as you would like throughout the entire process. H & E works closely as an advocate for your business to assist on negotiating price, quantity, quality control, and other details in the relationship. Our experience will help to eliminate many of the hassles in the process, so more of your time can be spent on your business.

Will I be required to order full containers right away?

While ordering full containers of product will give your business the lowest possible shipping cost, H & E Global understands that your first import orders may not be large enough to fill an entire container. We will work with your business to consolidate your partial order with that of other importers, so that you can get the product you need quickly at the least cost possible. Small orders can become cost-prohibitive, however, if reasonable quantities are not ordered. Our long-term goal is to assist your company in developing a logistics strategy whereas you can achieve the lowest cost possible through full container orders.

Will I be working with manufacturers who produce a quality product?

Our Manufacturing Assessment Teams in China are constantly evaluating current and new manufacturing facilities throughout the country. Our quality standards do not allow for facilities with outdated machinery or Quality Processes. By selecting only the most efficient manufacturers available, H&E Global ensures that your products will be cost-competitive and of the highest quality.

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How will my business successfully communicate with its Chinese manufacturing partner(s)?

H&E Global takes great pride in developing long-lasting, meaningful relationships with our client partners. Once we help your business to establish communication with a Chinese manufacturer, we continue to help you work with them in any capacity that you request. By having our experienced staff on hand, your relationship with your Chinese manufacturing partner will grow stronger and more productive.

What do I need to provide in order to obtain a quote and a sample on my product?

In order to provide an accurate quote and a sample for your business needs, please provide us with a prototype and/or technical drawings of your desired product or component, expected purchase quantities, and the closest major city to you. H&E will apply our experience and resources to provide you with a competitive estimate.

How quickly can I make modifications to my products?

Our years of developing relationships with Chinese manufacturers enable us to get things done fast. Depending on the extent of the modification, H&E Global has developed efficient processes to implement modifications within weeks, and sometimes even days.

Can I visit the plant in China where my product is made?

Yes, absolutely. H&E Global will help you to schedule a trip, arrange travel accommodations such as flights and hotels, and provide a guide and interpreter during your trip. It is our goal to make you comfortable with H&E Global and your chosen Chinese manufacturer partner.

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